FAQ

1. Where are you guys located?

We are an online store that works with a print on demand partner based in the USA. Our shirts are printed and shipped out of California/North Carolina.

 

2. Where do you ship?

We ship to the USA, Canada and Europe.

European countries we ship to: UK, Ireland, Germany, France, Spain, Portugal, Italy, Netherlands, Belgium, Sweden, Denmark, Finland. 

 

3. What are the shipping rates?

We charge $5 for standard shipping in the USA. 

We charge $12.95 for international shipping to Canada and Europe.

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer. 

 

4. What is Cottondish's shipping policy?

Estimated shipping delivery times: 

USA - 3 to 5 business days.

Canada - 4 to 8 business days.

Europe - 7 to 16 business days.

Your order will be sent out on average within 3 business days of ordering. It can take up to 7 business days because the shirts are printed on demand for you.

When your order has been processed and shipped you will receive a confirmation email with a tracking number.

 

Order never arrived: If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at hello@cottondish.com noting your order number. We'll see what can be done.

 

5. Do you accept credit/debit cards?

Yes! By checking out with PayPal you can choose to log in and pay with your PayPal account or to pay with a debit or credit card.

 

6. Is PayPal secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

 

7. Is your website safe?

We are certified by McAfee. Every McAfee SECURE certified site is tested and certified to be free of malware, viruses, phishing attacks, and other things that can harm you and your computer.

 

8. Do you charge taxes?

We're required by law to tax all orders shipped to California and North Carolina because our print-on demand partner is located in these two states.

 

9. What is your refund policy?

Damaged items:

The last thing we want is for you to be stuck with a damaged item. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.

Packages lost in transit:

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong size:

The customer is responsible for picking the right size. We provide sizing charts for each shirt on their respective product pages. You can also check the sizing charts on question number 11. Please check the sizing charts before ordering your fresh new shirt.

Since we print the shirts on demand for you, we cannot offer exchanges. However, if you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. In that case, get in touch with us at hello@cottondish.com and we'll get you sorted out.

 

10. Is this apparel made in the USA?

No. Our apparel is hand printed in the USA (California and North Carolina) by our print-on demand partner. It is created with the latest in garment printing technology: our inks are water based and eco-friendly.

 

11. How do your shirts fit?

Our Tees are a bit looser than the average tee. Check the Size Charts for the Tees -> US Sizes ; Metric Sizes

Our Sweaters are a close fit to the size guide. Check Size Charts for the Sweaters -> US Sizes ; Metric Sizes

 

12. Are these clothes both suitable for men and women?

Yes. All items are Unisex-fit.

 

13. What is Ringspun Combed Cotton?

Most tees described simply as "100% cotton" are made from a cheaper, less refined cotton, offering good value for a basic tee. Ringspun cotton is smoother and stronger. It goes through a spinning process that softens and straightens each fiber. Another step up in quality is ringspun combed cotton, which is even more refined.

 

14. How should I wash my Cottondish garments?

We suggest using the follow instructions when washing your garment:

 *Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only non-chlorine bleach, when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.*

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton.

High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.

 

15. Are your products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable.

In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.