1. Where are you guys located?
We are an online store that works with a supplier based in the USA and Europe.
Orders going to the USA and Canada are printed and shipped out of California/North Carolina.
Orders going to Europe are printed and shipped out of Latvia.
2. Where do you ship?
We ship to the USA, Canada and Europe.
European countries we ship to: UK, Ireland, Germany, France, Spain, Portugal, Italy, Netherlands, Belgium, Sweden, Denmark, Finland.
3. What are the shipping rates?
We charge $5 for standard shipping in the USA.
We charge $10.95 for standard shipping in Europe.
We charge $12.95 for international shipping to Canada.
Shipments outside of the USA may incur customs fees. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer.
If the order is shipped out of Europe and going to an EU member state, it won’t be charged customs fees. Products shipped out of Europe will have much quicker transit times.
4. What is Cottondish's shipping policy?
Estimated shipping delivery times:
USA - 3 to 5 business days.
Canada - 4 to 8 business days.
Europe - 5 to 10 business days.
Your order will be sent out on average within 3 business days of ordering. It can take up to 7 business days because the shirts are made to order.
When your order has been processed and shipped you will receive a confirmation email with a tracking number.
Order never arrived: If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We'll get in touch with you right away!
5. Is your website safe?
We are certified by McAfee. Every McAfee SECURE certified site is tested and certified to be free of malware, viruses, phishing attacks, and other things that can harm you and your computer.
6. Do you charge taxes?
For orders fulfilled in the US, we charge a sales tax if the order is going to CA or NC. We charge VAT on orders with a destination address in the European Union.
7. What is your refund policy?
The last thing we want is for you to be stuck with a damaged item. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.
Packages lost in transit:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
As each item is made to order, we do not keep inventory stock of our products. For this reason we do not accept returns or exchanges. The customer is responsible for picking the right size. Please check the sizing charts before ordering your fresh new shirt. We provide sizing charts for each shirt on their respective product pages. You can also check the sizing charts on question number 11.
However, if you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. In that case, get in touch with us at email@example.com and we'll get you sorted out.
8. Is this apparel made in the USA?
No. Our apparel is hand printed in the USA (California and North Carolina) and Europe (Latvia). It is created with the latest in garment printing technology: our inks are water based and eco-friendly.
9. How do your shirts fit?
Check each product page for more details.
10. What is Ringspun Combed Cotton?
Most tees described simply as "100% cotton" are made from a cheaper, less refined cotton, offering good value for a basic tee. Ringspun cotton is smoother and stronger. It goes through a spinning process that softens and straightens each fiber. Another step up in quality is ringspun combed cotton, which is even more refined.
11. How should I wash my Cottondish garments?
We suggest using the follow instructions when washing your garment:
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, when necessary. No fabric softeners.
- Tumble dry low, or hang-dry for longest life.
- Cool iron inside-out if necessary. Do not iron decoration.
- Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% ringspun combed cotton.
High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.
12. Are your products eco-friendly?